Refund & Cancellation Policy

Last Updated: June 2026

At Jayo Hotels, we strive to provide a seamless booking experience. This Refund & Cancellation Policy outlines the terms applicable to reservations made through our website or authorized booking channels.

---

Cancellation Policy

• Cancellations made more than 7 days before the check-in date are eligible for a full refund.
• Cancellations made between 3 and 7 days before check-in are eligible for a 50% refund of the booking amount.
• Cancellations made within 72 hours of the scheduled check-in date are non-refundable.
• No refund will be provided in case of a "No Show" (guest fails to arrive without prior notice).

---

Refund Policy

• Approved refunds will be processed to the original payment method used during booking.
• Refunds may take 5–10 business days to reflect, depending on the bank or payment provider.
• Payment gateway charges, taxes, or transaction fees may be deducted where applicable.

---

Booking Modifications

Requests for changes to booking dates, room types, or guest details are subject to availability and prevailing room rates. Additional charges may apply.

---

Early Departure

Guests who choose to check out earlier than their confirmed departure date may not be eligible for a refund for unused nights.

---

Force Majeure

Jayo Hotels shall not be held liable for cancellations, delays, or service interruptions caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, pandemics, strikes, or other unforeseen events.

---

Refund Request Process

To request a cancellation or refund, guests must contact our reservations team with their booking reference number and registered contact details.

---

Contact Information

Jayo Hotels Goa
Website: www.jayohotels.com
Email: info@jayohotels.com
Phone: +91 9653147241